Change Management
For federal agencies to become more agile and responsive to mission needs, enterprise-wide change is often required. To support this transformation, LMI built an organizational change management (OCM) model to assess an agency’s operating environment, identify priorities, and furnish strategies that facilitate effective adoption.
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The People-Related Aspects of Transformation
For federal agencies to become more agile and responsive to mission needs, enterprise-wide change is often required. To support this transformation, LMI devised a change management model to assess an agency’s operating environment, identify priorities, and furnish strategies that facilitate effective adoption. With appreciation for the fact that change does not manifest as linear progression, this multidimensional framework enables us to take a holistic view. In turn, federal leaders are positioned to drive change, engage stakeholders, consider organizational culture, mitigate resistance and risk, and minimize productivity losses. Using the model, LMI can assess how distinct organizational components may react to or be affected by change, allowing time to identify issues and recommend actions, such as training initiatives, to ensure a smooth transition.
Our Approach: The Six C's
Our model accounts for six dimensions essential to effective transformation: commitment, culture, capacity, capability, co-creation, and communication. Understanding these elements is critical to assess change readiness, identify opportunities and risks, and inform roadmap creation. For each dimension, corresponding actions—facilitated by distinct skills, tools, and technologies—may be recommended and implemented to achieve desired outcomes in support of transformation.
To help meet clients where they are in their transformation journey and concentrate on their most immediate priorities, LMI developed the Change Readiness Assessment (CRA), a proprietary diagnostic tool based on our framework. The CRA collects data from the organization via survey and results are analyzed in Tableau to inform a strategic change plan. Together, the model and CRA can advance an organization’s maturity efforts and employ a new, robust approach that engages all stakeholders in creative, accessible ways.
Meaningful Results
Working with the Office of the Chief Human Capital Officer, LMI led NASA’s human capital transformation as it moved from a decentralized operating model to one functionally aligned and centrally managed. As part of LMI’s program management, change management, and strategic communications support, we designed and launched a change network, supervisor group, and branding team consisting of employees from each NASA center to share best practices, enable change leadership, and improve customer experience.
LMI furnished change management and program communications support to the Army Career Program 32 (CP-32). LMI analyzed the impact on workload and policy, with corresponding recommendations to achieve proposed program enhancements. These included policy changes to execute the career development program in accordance with the American National Standards Institute. LMI documented and helped implement the changes to structure, accreditation, and objectives. LMI also designed a comprehensive communications plan for the CP-32 workforce. In addition, we developed and published the CP-32 Employee Handbook as a comprehensive reference guide as well as other articles and materials on the certificate training, mentorship, and personnel certification programs.
LMI supported implementation of the Army Accessions Information Environment, which fosters access and movement of applicant information across components to streamline the enlistment process. On behalf of the U.S. Army Training and Doctrine Command, LMI authored a survey and conducted a workshop to develop an OCM plan. This plan outlined tasks, responsibilities, and milestones for all stakeholders. These activities also helped identify areas for targeted training and organizational change initiatives.
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Read more on 'Cost Estimation Best Practices for Better Program Decisions and Outcomes 'Insights
Cost Estimation Best Practices for Better Program Decisions and Outcomes
Beyond accuracy, program managers and decision-makers must understand the major tradeoffs to right-size programs and budgets for the best outcome for the American taxpayer.
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Read more on 'Call on Your Coach to Help You and Your Team Navigate These Challenging Times 'Insights
Call on Your Coach to Help You and Your Team Navigate These Challenging Times
Emotions are contagious and a leader’s emotions can affect their team. As difficult as the last few year’s upheaval in work and home life have been, being a positive leader will help others catch your attitude and follow your lead. For help bolstering your positive leadership presence and resilience, call on a coach for support.
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Read more on 'Next-Level Program Management with Master Scheduling 'Innovation at the Pace of Need™
Next-Level Program Management with Master Scheduling
Advanced programs have diverse milestones and end goals. Executives require an abstract, high-level summary of these elements while analysts need concrete, actionable details. A well-engineered and tailored schedule enables all stakeholders to access the appropriate information to achieve mission success.
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Read more on 'Data Analytics Can Address the U.S. Substance Abuse Crisis 'Insights
Data Analytics Can Address the U.S. Substance Abuse Crisis
Substance abuse is on the rise in America, but the federal government has an opportunity to leverage data analytics for an effective response.
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Read more on 'The Benefits of Building a Diverse Workforce 'Perspective
The Benefits of Building a Diverse Workforce
The future of business and government demands a greater emphasis on diversity in order to be competitive. While many organizations know that diversity is an extremely important asset to a business, it's even more important to look and why and how diversity impacts the workforce. How is your workplace hiring and empowering a diverse workforce, and how do you measure it?
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Read more on 'Calculating Your Water Footprint to Improve Resilience 'Innovation at the Pace of Need™
Calculating Your Water Footprint to Improve Resilience
One way to calculate an organization’s water footprint is to literally measure the water used at a facility or series of facilities. But what happens when operations are far more complicated?
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Read more on 'Countering Threats through Innovative Synergies 'Perspective
Countering Threats through Innovative Synergies
As a project leader at LMI, Joe Cartelli supports two Joint Enterprise Omnibus Program Engineering and Technical Support contracts by managing client relations and five delivery orders.
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Read more on 'Accelerating Integrated Early Warning for DoD’s CBRN Defense 'Innovation at the Pace of Need™
Accelerating Integrated Early Warning for DoD’s CBRN Defense
LMI delivered a rapid capability prototype that emulates new CBRN detection technologies in operational environments.
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Read more on 'Addressing Complex Problems 'Culture News
Addressing Complex Problems
During his 30-year tenure at LMI, Bruce Kaplan has used his expertise in defense logistics and research and development to help LMI and its clients succeed. With a strong commitment to innovation and exceeding customer expectations, Bruce has led efforts to modernize logistics through finding, developing, and pushing pioneering technologies. Learn about Bruce’s role as a logistics strategy and integration fellow and his plans to continue making a positive difference at LMI.