We Need to Talk About Employee Burnout in the Public Sector

“A leader who is committed to building a resilient and adaptable team will openly share priorities with the team, explain what the team’s role is in helping meet those priorities, and offer a forum for the team to share feedback and ideas about resources and support the team may need. When employees feel connected to the mission, they are less likely to feel burned out because they know their work is valued and their leader is open to implementing changes to enhance their experience,” says Wendy Myers, director for human capital solutions at LMI.

Karla Finger, an LMI senior consultant and resiliency expert, coaches individuals and teams on how to become more resilient. She explains that developing resilience is a personal journey. “People do not all react the same to traumatic and stressful life events. An approach to building resilience that works for one person might not work for another. Leaders can demonstrate and encourage employees to adopt behaviors and mindsets that strengthen resilience. For example, resilient people approach challenging situations as opportunities for learning and self-discovery; they engage in self-care and activities that promote mental wellbeing and physical health; they cultivate a broad network of personal and professional relationships to create a strong base of support; and they maintain a mindset by understanding what is and is not in their control and choose to focus on what is in their control. Finally, resilient leaders have compassion for themselves and others.”

Leverage Tools and Technology

Many agencies are currently looking at return-to-work plans. Employees across the public and private sectors are pushing for greater flexibility in scheduling as well as hybrid work. This creates incentive for federal agencies to examine and modernize their policies and procedures and implement technologies that support remote work on a more permanent basis.  

Modernizing tools and technology can lead to gains in productivity, and organizations, agencies, and firms may realize facility-related cost savings. Modernization can include providing updated technology that can support video conferencing or implementing collaboration tools that make it easier to conduct meetings and share information when employees are working remotely. 

The past two years have also provided battle-tested best practices within teams. Many teams changed how often they meet, how they share information, or how they delegate responsibilities as they shifted to remote work. Some teams also built flexibility into when employees worked to allow for parents to handle their responsibilities while kids were at home. While those shifts may have been ad-hoc initially, if they are working well, formal policies may need to be updated to reflect current working arrangements. Ultimately, they may also be helpful when it comes to attracting and retaining new talent, especially within minority populations. In the Gallup survey, employees noted that they were more inclined to stay with or join teams that had flexible work policies in place. 

Shaye Brotherton, a solutions architect at LMI, notes that increasing flexibility can also be a talent retention and attraction tool. “The war for talent is real, and flexibility in the workplace is increasingly important to the broader workforce. Employers will be challenged to successfully compete in attracting and retaining talent critical to their future, if they are not willing to adapt while competitors offer roles with that flexibility built in.”