Performance Optimization
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InsightsThree Steps Toward Creating Government Experiences That Put Customers First
The increasing disruptions from modern technological advancements, social injustice, and geopolitical tide changes demand that government organizations double-down on customers’ experience to restore the prestige of our democratic institutions.
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Culture NewsAddressing Complex Problems
During his 30-year tenure at LMI, Bruce Kaplan has used his expertise in defense logistics and research and development to help LMI and its clients succeed. With a strong commitment to innovation and exceeding customer expectations, Bruce has led efforts to modernize logistics through finding, developing, and pushing pioneering technologies. Learn about Bruce’s role as a logistics strategy and integration fellow and his plans to continue making a positive difference at LMI.
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Our TeamBettina Kolleda
Bettina has over 15 years of experience supporting business and digital transformation programs across various markets, including defense and civilian. For LMI, she stood up and oversees the business transformation sub-service line, home to our strategic planning, product innovation, and change management experts.
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Our TeamRyan Loving
As a U.S. Army veteran and executive leader with 20 years of industry experience, Ryan brings a disciplined approach to business development, coupled with project delivery expertise, to drive market growth.
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Our TeamStephanie Frilling
Stephanie brings over 20 years of experience in public health, care delivery, private insurance, and quality improvement methods to LMI’s federal healthcare customers. She has extensive regulatory and policy understanding of alternative payment models and payment incentives that drive quality and improve patient outcomes.
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InsightsTips for Successful IT Adoption Management
When it comes to transformation projects, the risk of failure falls between 70 to 95 percent. While the reasons for failure vary, the overarching challenge is related to people—and most IT deployments do not result in cost savings or improvements to the mission.
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Innovation at the Pace of Need®Three Considerations for VA and DHA Digital Transformation
The transformation will improve organizations and patient outcomes. LMI experts have been strategic partners throughout other large-scale digital transformations and offer insights to help these projects succeed.
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InsightsFive Practices for Building Resilience: For You and Your Team
In the article “What Resilience Means, and Why It Matters,” Andrea Ovans describes resiliency as “the ability to recover from setbacks, adapt well to change, and keep going in the face of adversity.” Resiliency is an essential component of dynamic leadership and critical for promoting a team’s well-being and performance and preventing burnout. The more challenging the environment, the more crucial it is—and our current work/life environment is more challenging than ever before.
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InsightsExciting Results Behind the Scenes of Account Reconciliation
LMI's Financial Operations and Accountability practice area has produced exciting results for the General Services Administration's National Rent Bill Office through our highly effective account reconciliation process.