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Human-centered Design for Healthcare

LMI has supported federal healthcare initiatives for over 25 years, furnishing analytic tools, policy expertise, and operational knowledge to enhance program oversight and model compliance activities. With over 250 LUMA certified human-centered design practitioners on staff, LMI assists the implementation of models of care that deliver quality, cost-effective health outcomes and ultimately foster a more efficient healthcare system.

Meaningful Results

LMI has supported CMS offices and programs for over 25 years, furnishing project and program management, compliance planning and oversight, and stakeholder engagement and education.

LMI has supported compliance oversight for six CMMI models:

  • Comprehensive Primary Care Plus (CPC+),
  • Comprehensive End-Stage Renal Disease Care (CEC),
  • Accountable Care Organization Investment Model (AIM),
  • Pioneer ACO, 
  • Next Generation ACO, and
  • Advance Payment.
Health-Compliance

Among its program integrity responsibilities, LMI audits the CPC+ model, which consists of nearly 3,000 primary care practices in 18 regions, and performs scheduled and ad hoc auditing for CEC and Next Generation ACO model participants.

LMI analyzed and monitored compliance of over 5,000 care plans for the MA program, which covers more than 20 million beneficiaries. LMI built an integrated suite of in-house systems and customized tools to perform qualitative and quantitative analyses of each plan. LMI’s approach has accelerated processing of repetitive requests, enabling customers to spend more time and resources on time-sensitive and emerging benefit policy issues. With over two decades of experience in supporting MA across seven divisions, LMI’s analyses inform updates on the health of the program to external stakeholders and afford insight into program improvements.

LMI’s health policy experts have drafted and cleared sections of proposed and final rules, prepared reports to Congress, and presented detailed accounts of model performance and program findings to external stakeholders on behalf of several CMS customers, including CMMI, the Center for Consumer Information and Insurance Oversight, Medicare Advantage, and the Medicare Shared Savings Program.

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    CMS Selects LMI to Support ACO Medicare Shared Savings Program

    The Centers for Medicare and Medicaid Services (CMS) has selected LMI to provide strategic development and implementation support for the Medicare Shared Savings Program. 

  • Zaki Saleh Headshot

    “LMI has been collaborating with CMS to reach mission success for over 25 years, having supported policy implementation and compliance oversight for seven healthcare models and payment options, from the original Pioneer ACO Model to MSSP’s new Advance Investment Payments (AIP). It is an honor to grow in this partnership and be a part of the continued improvement and evolution of the Medicare Shared Savings Program.”

    Zaki Saleh

    Sr. Vice President, Health & Civilian Market

  • What We Do

    Performance Optimization

    Unlocking people’s full potential and using readily accessible data and technology to position organizations for long-term sustainability.

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    Data & Analytics

    LMI provides advanced data and analytic consulting expertise, pairing data scientists with domain experts to deliver innovative solutions at the pace of need. 

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    Human Capital Analytics & the Workforce of the Future

    Leveraging technology, psychology, and organizational design to find, attract, and retain the right people for your missions. 

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    At LMI, we meet customers where they are in their performance optimization journey, tailoring technology-agnostic options for customers based on their needs. We focus on unlocking people’s full potential and using readily accessible data and technology to position organizations for long-term sustainability. 

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Zaki Saleh Headshot

Zaki Saleh

Sr. Vice President, Health & Civilian Market (571) 633-7780

Zaki Saleh

Sr. Vice President, Health & Civilian Market

Zaki Saleh leads LMI’s health & civilian market, where he is responsible for profit and loss management and business growth, overseeing project delivery, execution, and overall customer satisfaction as well as the business development function.

Ryan Loving

Ryan Loving

Vice President, Business Development (703) 917-7232

Ryan Loving

Vice President, Business Development

As a U.S. Army veteran and executive leader with 20 years of industry experience, Ryan brings a disciplined approach to business development, coupled with project delivery expertise, to drive market growth.

Christine Cocrane

Christine Cocrane

Sr. Vice President, Management and Transformation Solutions 703-677-3359

Christine Cocrane

Sr. Vice President, Management and Transformation Solutions

Christine (Chrissy) leads a diverse practice of human, programmatic, scientific, and technological management consulting professionals.